Friday 26 May 2006

Blank email messages in Microsoft Outlook 2007

If you're having problems with seeing text in Microsoft Outlook 2007 beta and can't see the body of the e-mail message or can't see the text, then I might have the solution for you!

I too had the same problem where I could not read my e-mail messages, why? Because of AVG Anti-Virus's E-mail Scanner. That's why all you need to do to be able to view your future e-mail messages that you get is disable certifying AVG's Email Scanner. If you have any other anti virus, then you should refer to the help file that came with it or check on the manufacturer's website on how to stop the anti virus from putting the footer that says it's checked the e-mails. I you are able to fix the problem then please leave a comment on how you did so.

This means that you won't be seeing the Message 'No threat found by AVG at the end of the message'. However AVG will still check for threats.

  1. Open up AVG Control Center by right clicking the AVG icon in your sys tray and selecting Launch Control Center.
  2. Double click on E-mail Scanner. (you can also click on E-mail scanner then click on properties)
  3. Click on button that says 'Configure'.
  4. Uncheck both the 'Certify Mail' check boxes under 'Email Scanning'.
  5. Click on 'OK' twice on both the screens
  6. Restart Microsoft Outlook 2007.
Now you should be able to see all the messages without a problem. However.. I'm afraid that the e-mails that outlook has already downloaded need to be downloaded again for you to view them properly. So if you have a lot of blank messages, you will have to download them again.

Why this works is probably because of the changes in outlook. When AVG (or perhaps any other Antivirus) tries to certify the e-mail messages, it probably tries to edit the code. Doing that then corrupts the code in the e-mail message (even if it is plain text) therefore causing Outlook to display a blank e-mail. So if you direct AVG to not edit the e-mail, just scan through it you shouldn't have any problems in reading it (hopefully). I'm sure that other Anti-Viruses also have the same problem, so you must direct them not to put in the certification footer and you should be able to download e-mail properly until Microsoft fixes the problem.

Got a question, tip or comment? Send them to and we'll try to answer it in a blog post!


  1. Great help! I really appreciate your posting about avg with Outlook 2007. I just installed Outlook 2007, and immediately had the problem of blank messages. Had no clue where to even start. After a few minutes I did a google search, and found your message. I have been using avg for several years. Bottom line..... Followed your simple instructions, and.... problem solved.

    Thanks so much for taking the time to post your solution to the problem. I am looking forward to giving Outlook 2007 a test drive.


  2. Thanks for this very useful post.

    I installed Outlook 2007 bêta 2 twice and I was very disappointed.
    Now, thanks to you, it works and I enjoy it !!

    I will now wait for an outlook 2007 version of AVG email scanner !

  3. Thanks a lot! I had the same problem. Problem solved. Great post!!

  4. thank you so much for the post....i was completely helpless....didnt know what to do....thanks a million!!

  5. Thanx mate! very usefull tip!



  6. Thnak you it was very useful info. Really helped.

  7. Hi,

    Thank you. Worked for me as well.
    Great post !! :)

  8. Hi,

    Thanks for this post. I was at a loose end and could not work it out why my messages were disappearing.

  9. Had the very same problem with incredimail followed your instructions and hey presto! Many thanks

  10. Thankyou for your post. After several hours of trying to fix the problem, and searching on the net, I found your post.
    I can now get on with business.


  11. I have the same issue but the 'Certify mail' box was not checked on either incoming or outgoing so I'm at a loss

    outlook '07
    vista home premium
    avg 7.5 home edition

    .. any other suggestions appreciated.

  12. Hey Website,

    I'd recommend you try turning off avg's e-mail checking for a while and see if AVG is the culprit or not. If the e-mails are still blank then it might be a problem at the web server's end or something's wrong with Outlook.

    Hope this helps. Do let me know about the results.

  13. Thanks A LOT!! It worked for me too.

  14. Thank you. First time I worked with Outlook 2007 and thought it was something to do with a new configuration feature. So thanks for letting me know it had to do with the AVG Free. I found one post that suggested turning off Email scanner - that didn't fix it. But turning on the Email scanner and unchecking boxes worked.

  15. I had this problem in Outlook 2003. After reading your analysis, I did a little testing and found the following solution:

    If the body of an email does not show up, Open the Email. Select FORMAT, Select Plain Text, Click Yes to the message that says the RICH TEXT formatting will be lost, and the text then reappears. This appears to be an issue with Outlook 2003 trying to display RICH Text. Anyway this worked for me, I hope it can help someone else.

  16. I had the same problem in my Outlook 2007. Though there was a difference. I didn't have AVG Antivirus. I didnt have any separate antivirus in fact. I searched the net vigorously and everyone talks about avg only.
    Microsoft had the solution.
    see what Microsoft has to say on this....
    Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

    Here is the solution...
    1. Exit Outlook 2007.
    2. Start Registry Editor.
    • In Windows Vista, click Start , type regedit in the Start Search box, and then press ENTER.

    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    • In Windows XP, click Start, click Run, type regedit, and then click OK.

    3. Locate and then click the following registry subkey:
    4. On the Edit menu, point to New, and then click DWORD Value.
    5. Type DisableEncryptedMessagePreview, and then press ENTER.
    6. Right-click DisableEncryptedMessagePreview, and then click Modify.
    7. In the Value data box, type 1, and then click OK.
    8. Exit Registry Editor.
    If it works....Be happy.

  17. Thank you so much for this, it had been bugging me for weeks and I couldn't figure out what else to tweak on Outlook that would make my emails appear correctly. A simple untick did the job perfectly. Cheers!

  18. For solve this problems advise try-outlook problem cannot view emails,some time ago my friends were in this situation and used as how as they said-it,tool helped their,as far as they know program is free,utility can help to extract all files with *.eml, *.vcf and *.txt extensions from *.ost file, when you cannot access your mail account, stored on Microsoft Exchange Server,will quickly scan all hard drives and find it. If current user has only one profile and its data is stored in a *.pst file, the path will be automatically displayed in the dialog box,can convert the data to a file with *.pst extension, that can be opened with any mail client, when cannot view Outlook emails.

  19. For PC Tools:

    Open and go to Email Guard.
    UNCHECK both boxes under 'Message Tagging'.

  20. @ Anonoymous.. thanks for sharing how you can disable the message from being added to PC Tools.

    @ Alex - thanks for sharing another solution!

  21. Advise good tool which recover microsoft outlook files-fix corrupted pst files,program is free,it can restore either your mailbox or the whole system in minutes,can easily repair your mailbox, no need to waste your time and prepare backup copies, that should be updated regularly,analyze your mailbox for errors and extract all emails, contacts and attachments, if necessary,works with all supported versions of Microsoft Windows operating system and Microsoft Outlook email client,will display it automatically, when this Outlook pst fix program is launched, it happens, when current user has only one default profile,can help you to find all files with *.ost and *.pst formats, that are located on your HDD,extract separate files, that can be opened even without email client, this tool supports *.eml, *.txt and *.vcf formats.

  22. In this situation I use next software-outlook recovery ost,because this tool is quite reliable and has free status,besides that utility can recover lost Microsoft Outlook data is a sequence of operations involving scanning, identifying and saving such Microsoft Outlook items as messages, contacts, notes, reminders, journals, meetings, etc.

  23. All the above didn't work for me, however somehow I got to a microsoft chat that was free and within 10 seconds it was solved. We have McAfee, he simply asked to disable McAfee site advisor from start-> run-> type in the field services.msc
    I couldn't believe it as I had tried everything. Updates, installing uninstalling everything you can think of and nothing worked. And it was as simple as disabling a service. I'm surprised that with all the searching I did, nothing came up from the McAfee site! I hope this helps someone

  24. Disabling McAfee's site advisor just worked for me! I've been wrestling with this problem for weeks and couldn't imagine that the solution was so simple. Thank you so much!

  25. Fantastic! Thank you.

    How can we correct this when receiving email from an iPhone?

  26. O,I'm afraid this tool can't do it.

  27. I am using Vista, with outlook 2007.
    I am having the blank email problem.
    I am unable to view html emails.
    Can someone help me?

  28. None of these fixes worked for me, but I have NOD32. It appears that I have corrected the problem by upgrading from version 4.0 to 4.2, which claims "minor outlook fixes".

  29. I was having same problem and running Avast.

    Open Avast User Interface
    Real-Time Shields
    Mail Shields
    Uncheck "Scan outbound messages"

    Problem gone.

  30. Outlook 2007
    Windows 7 Ultimate 64bit
    Hotmail accounts with Outlook connector

    I have at work Symantec Anty Virus and at Home Trend Micro. Now there are e-mails I can't see though I know they are there (all blank). Whn on the web interface all is there. It is also there with Windows Live Mail (at home)... why Outlook and how can I fix this?

  31. I am experiencing the same problem as the posting on 4/19/2010. I received an email but cannot see the content in Outlook 2007. I can read the content in my webmail and in my blackberry. This only happens with one specific sender who happens to be using lotus notes. I have received emails from other lotus notes users with no problem.
    Does anyone who the cause?

  32. Hello @ Anonymous above: I suspect that this time around the problem may be due to some kind of weird encoding being used by the sender. Perhaps persuading them to send e-mails in plain text may help? When I originally wrote this content, it was meant for the outlook beta, and I'm sure that MS has fixed most bugs since then. Ask the sender to send it in plain text (if possible), and see if that makes a difference.

  33. We have a similar, yet different problem. We recently converted from Lotus Notes to Outlook. There is a batch job that generates an email, sending it to a mail group. When the mailgroup was moved from Lotus to Outlook, the Subject and body of the email started coming out blank. We even tried re-creating the mail group within Outlook and it would not work. We couldn;t figure out the problem, so we moved the mail group back to Lotus where it continues to work fine. Any thoughts?

  34. Added the domain to the safe list and now i can see the body of messages.

  35. I have the same problem as the 4/21/2010 post. The message is fine in web-mail but not on outlook. I've tried the uncheck the boxes on AVG but it still has not resolved the problem. Any other suggestions? The person whose e-mail come in blank uses webmail to send not lotus notes....

  36. This worked for me. I've been having problems viewing my emails and didn't know what to do. Thank you so much!!!!

  37. I have Symantec Anti Virus. Now, how can I make changes to the configuration to resolve this issue, when the options are greyed out?

  38. I have Symantec Antivirus installed. Now, how can I make changes to the configuration to resolve this issue, when the options are greyed out?

  39. Thanks a lot. I finaly find something to solve my problem of blank email

  40. Thank you, I had this problem and it is gone.

    I changedal Outlook options and was never to think about antivirus
    thanks again ...

  42. That was awesome! Probably one of the more interesting reads in awhile.

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  43. The sad thing is that five years later this is STILL A PROBLEM. I installed AVG Free 2011 on a brand new Win7 PC with Office 2007 and had this issue. I notice that the business version doesn't seem to have this problem.

  44. Thanks for the post! I use Avast and I just had to disable Outbound filtering to solve my problem.

  45. Hi !!!!!
    Thank you very much for your suggestion

    My Outlook 2007 has recovered is ability.

    The hot line in my firm was looking for a solution since last week!!!! without succes!!!

    Tomorrow I will invite him to visit boyond technology

  46. Now it's June 2012 and your advice still WORKS!!! I had this problem for weeks and YOU solved it :* thanks so much!!!

  47. thanks mate.. Its works for me :D

  48. Yip I Had the same problem and it worked.

  49. I was also facing same issue, I tried a lot to fix this however I was not able to do that. At last I just visited Windows live mail help and made a call on their toll free. I got instant help for my computer by a certified technician.

  50. This comment has been removed by the author.

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